At first glance, Commitment Management⢠might sound familiar ā after all, people know the words "commitment" and "management." But few understand what Commitment Management truly is as a systematic leadership practice.

She introduced the practice in the book Who Will Do What by When, laying out the method that would go on to power culture change in hospitals, government agencies, and high-performing teams worldwide.
When asked about their understanding of Commitment Managementā¢, people mention terms like accountability, communication, and getting things done. While these concepts are important and certainly enhanced by this work, Commitment Management⢠transcends these definitions.
It's fundamentally a language, a mindset, and a repeatable system designed to empower individuals and teams to make, manage, and fulfill meaningful commitments consistently, all in pursuit of what truly matters.
The Commitment Management Method⢠is a structured system designed to transform organizational culture through accountability, integrity, and reliability.
Developed over decades of hands-on leadership coaching and organizational change, this method is exclusive to Heads-Up Performance and is used in federal agencies, medical centers, and high-stakes leadership settings.
Unlike generic commitment models, our method includes proprietary tools, frameworks, and practices, such as the 15Cs, FLOW model, Integrity Tool, and Complaint to Request framework ā all integrated into our multi-level certification journey.
Learning the language of Commitment Management⢠often requires a fundamental shift in how we see the world ā and how we show up in it. Itās like learning to operate in a new country, with a new vocabulary, new customs, and a whole new level of clarity and power.
Once you adopt this paradigm ā managing commitments instead of managing people ā everything changes. You stop chasing, nagging, or repeating yourself. Instead, you experience trust, alignment, and forward momentum.
You become more strategic, more focused, and more effective. And the best part? Others will rise to meet you.
Connect with Birgit Zacher Hanson to explore how Commitment Management⢠can elevate your organization, fostering a culture of trust, collaboration, and remarkable results.
Mobile: 813-389-9810
Ā© 2025 Heads-Up Performance . All Rights Reserved.